【作者】 李佳；

【导师】 李兆友；

【作者基本信息】 东北大学 ， 行政管理， 2021， 博士

【摘要】 党的十八大以来,我国加速推进社会治理体系优化完善,广大人民群众对国家经济社会发展的获得感、对自身社会生活的幸福感和对生存发展的安全感不断提升。社会治理的目标在于提高社会治理的科学化、精细化、智能化水平,建设社会治理共同体。习近平总书记曾经指出:“一流城市要有一流治理,要注重在科学化、精细化、智能化上下功夫”。注重“智能化”建设,有利于社会治理共同体内政府、社会组织、公众等各主体基于互动协商、权责对等的原则,形成的相互关联、相互促进且关系稳定的整体,在信息透明、沟通渠道通畅的智能化建设保障下,营造网络空间治理构架,解决社会问题、回应治理需求自觉。大型城市智能化社会治理符合当今世界城市的社会治理的主流趋向,是落实我国国家治理体系提升战略的重要路径,是顺应大数据、智能化等现代科技发展趋势的必然选择,是协调城市多元治理主体多样性诉求的有效手段,是推进城市化进程持续健康发展的现实需求。因此,大型城市智能化社会治理的研究应该成为当下城市的社会治理研究的重要领域之一。通过梳理文献发现,国内学者对智能化社会治理的研究多集中在智能化治理的实践中,尤以基层社会治理居多。而将面临复杂情况的大型城市与智能化社会治理结合形成大型城市智能化社会治理的研究较少。本文以大型城市为研究对象,以新公共治理为理论基础,通过构建智能化社会治理评价体系分析大型城市智能化治理的成效以及存在的弊端,并针对性提出提升大型城市智能化社会治理水平的路径建议,实现对我国大型城市智能化社会治理的系统性研究。首先,通过采用文献研究、案例研究和比较研究,定性分析我国城市的社会治理的历史进程、阶段与智能化发展现状,目前正处于大数据时代的发展契机,通过城市信息新型基础设施、前沿科学技术信息技术等智能化建设,可搭建公共服务平台,提升社会治理模式、理念、工具的先进性,能够提高社会治理的信息化水平、公共服务效率、公众“获得感”,强化基层社会治理。其次,根据构建的我国大型城市智能化社会治理水平评价指标体系,收集数据开展因子分析和聚类分析等实证研究,计算得出了我国35个大型城市智能化社会治理水平成熟度及各因子得分,构建了由量化级、规范级、转型级和基础级组成的4梯队阶段发展模型,其中,处在量化级第一梯队的是北京、上海、广州、深圳和杭州这五个城市;处在规范级第二梯队的是天津、南京、成都、重庆、贵阳、宁波、青岛和厦门这八个城市;处在转型级第三梯队的是海口、福州、南宁、石家庄、哈尔滨、西安、南昌、乌鲁木齐、合肥、长沙、昆明、沈阳和大连这十三个城市;处在基础级第四梯队的是济南、长春、银川、兰州、太原、西宁、呼和浩特、郑州、武汉这九个城市。再次,根据智能化社会治理评价指标体系及实证结果,分析得出我国大型城市智能化社会治理存在的问题与原因。我国大型城市的总体及智能化社会治理发展差异较大,各类保障措施有待完善,智能化社会治理技术不足,技术理性与治理价值矛盾,信息共享有效机制有待建立,信息安全问题值得重视。我国大型城市的社会治理发展时间较短,社会治理理念、模式和工具落后选择,城市信息基础设施建设、前沿科学技术、公共服务平台等共同影响大型城市智能化社会治理的水平和效果。针对大型城市智能化社会治理的问题,本研究提出,由主体、步骤、层次构成的智能化社会治理的“理想型”模式,由数据、算法等组成的智能化社会治理技术,促进城市发展阶段递进、加强顶层设计、构建共享机制、完善保障措施、平衡治理与技术关系等提升社会治理智能化路径。基于我国大型城市智能化社会治理水平影响因素的多元性与社会治理水平的差异,不同层级梯队的城市智能化社会治理提升要因地制宜。最后,本研究提出,智能化社会治理第一梯队应支援帮扶其他城市,智能化社会治理与大数据建设应同向同行,智能化社会治理的建设与成效应实行定期评估等政策建议。更多还原

【Abstract】 Since the 18th National Congress of the Communist Party of China,China has accelerated the optimization and improvement of the social governance system.With the continuous improvement of social security and stability,the great majority of the people’s sense of access to national economic and social development,happiness of their own social life and sense of security for living and development have been constantly improved.The goal of social governance is to improve the scientific,refined and intelligent standard of social governance and build a community of social governance.General Secretary Xi Jinping once pointed out that "first-class city must have first-class governance,and we must pay attention to scientific,meticulous and intelligent efforts".Great attention must be paid to the"intelligent" construction,which is beneficial to the mutual connection,mutual promotion and stable relationship formed by the government,social organizations and the public in the social governance community based on the principles of interactive consultation and equal rights and responsibilities.Under the intelligentized construction of guarantee of well-informed information and smooth communication channels,it can create a governance framework of cyberspace,solve social problems and respond to the governance needs consciously.Intelligent social governance of large cities is in line with the main trend of urban social governance in the world today.It is an important way to implement the strategy of improving China’s national governance system,an inevitable choice to comply with the development trend of modern science and technology,an effective means to coordinate the diverse demands of urban diversified governance subjects,and the practical needs of promoting the sustainable and healthy development of urbanization process.Therefore,the research on intelligent social governance of large cities should become one of the important fields of urban social governance studies.Through literature review,it is found that domestic scholars’research on intelligent social governance mainly focuses on the practice of intelligent governance,especially grassroots social governance.However,there are few researches on how to combine large cities with intelligent social governance to form intelligent social governance of large cities.This paper takes large cities as the research object,based on the theory of new public governance,analyzes the effectiveness and disadvantages of intelligent social governance of large cities by constructing the evaluation system of intelligent social governance,and puts forward some suggestions to improve the level of intelligent social governance of large cities,so as to realize the systematic research of intelligent social governance of large cities in China.First of all,through the use of literature research,case study and comparative study,this paper qualitatively analyzes the historical process,stage and intelligent development status of social governance of large cities in China.At present,it is in the development opportunity of big data era.Through the intelligent construction of new urban information infrastructure,cutting-edge science and technology information technology,we can build a public service platform and improve the advantages of social governance mode,ideas and tools as well as improving the level of informational governance,public service efficiency,public "sense of gain" and strengthening the social governance at the grass-roots level.Secondly,according to the evaluation index system of intelligent social governance level of large cities in China,the author collects data and carries out empirical research such as factor analysis and cluster analysis,calculates the maturity of intelligent social governance level and the score of each factor of 35 large cities in China,and constructs a four echelon stage development model composed of quantitative level,normative level,transformation level and basic level.Beijing,Shanghai,Guangzhou,Shenzhen and Hangzhou are in the first echelon of quantitative level;Tianjin,Nanjing,Chengdu,Chongqing,Guiyang,Ningbo,Qingdao and Xiamen are in the second echelon of normative level;Haikou,Fuzhou,Nanning,Shijiazhuang,Harbin,Xi’an,Nanchang,Urumqi,Hefei,Changsha,Kunming,Shenyang and Dalian are in the In the third echelon of transformation level;Jinan,Changchun,Yinchuan,Lanzhou,Taiyuan,Xining,Hohhot,Zhengzhou and Wuhan are in the fourth echelon of basic level.Thirdly,according to the evaluation index system and empirical results,the problems and reasons of intelligent social governance of large cities in China are analyzed.There are great differences in the development of overall and intelligent social governance of large cities in China.Various ensurance measures need to be improved.The technology of intelligent social governance is insufficient.The contradiction between technical rationality and governance value exists.The effective mechanism of information sharing needs to be established.The development of intelligent social governance in large cities in China is relatively short.The change of selection on social governance concept,mode and tools,the construction of urban information infrastructure,cutting-edge science and technology,and public service platform jointly affect the level and effect of intelligent social governance in large cities.Aiming at the problem of intelligent social governance in large cities,this study proposes paths of improvement of intelligence social governance,which includes the "ideal type"model of intelligent social governance composed of subjects,steps and levels,and the intelligent social governance technology composed of data and algorithms,and the progressive promotion of development of cities,strengthening top-level design,building sharing mechanism,improving safeguard measures,balancing the relationship between governance and technology.Based on the diversity of influencing factors and the difference of social governance level of large cities in China,the promotion of intelligent social governance of different echelons should be adapted to local conditions.Finally,this study proposes that the first echelon of intelligent social governance should support other cities,intelligent social governance and big data construction should go hand in hand,and the construction and effect of intelligent social governance should be evaluated regularly.更多还原