【作者】 刘艺；

【导师】 李从东；

【作者基本信息】 暨南大学 ， 管理科学与工程， 2012， 博士

【摘要】 新ICT环境下突发事件的复杂演化对应急组织的协作应对提出了更高要求。基于应急管理平台的应急组织协作需求和新ICT环境对应急管理的服务支持，如何根据突发事件任务需求，快速组建技术和功能对口、规模和范围适当、能高效执行和联动的应急组织体系，并根据突发事件演化需求适时调整应急组织的结构形式和协作模式，实现应急组织协作的敏捷、实时、高效，是新ICT环境下突发事件应急管理工作成功的关键因素。本文从新ICT环境下应急组织资源的整合视角，提出了面向突发事件的应急云，并对应急云环境下应急组织的敏捷协作机制进行了研究。本文的研究内容和创新性工作表现在：（1）提出应急云的应急管理新模式从新ICT环境下突发事件应急组织需求出发，结合云计算的应用服务支持，提出了具有在线敏捷应急特征的应急管理新模式-应急云。对应急云的体系结构、服务模式、应急云环境下组织运作机理等问题进行了分析，讨论了应急云环境下应急组织的运作特征。（2）构建应急云环境下任务导向的应急组织结构形态针对我国现有的应急组织机制的条块分割布局，难以适应新ICT条件下基于应急平台的在线、实时应急需求问题，结合现有应急组织的多元主体参与整合动员模式的研究思路，在应急云的服务模式下，提出了支持敏捷协作的任务导向的应急组织协作关系结构形式。并从突发事件应急任务出发，研究了影响应急组织协作组织结构的因素，研究构建了基于事件链的应急组织动态结构，还对新的应急虚拟组织结构中的组织协作关系、组织指挥决策关系进行了分析。（3）提出应急云环境下基于任务-组织-服务的敏捷组织治理机制应急云的组织协作优势主要体现在其组织服务的在线敏捷性。研究分析了应急云环境下应急组织在线敏捷性的主要表现。从情景适应性、重构求解效率、协作执行效率等应急云环境下应急组织敏捷性表现，分析了其对应急服务通用性的需求。基于应急任务的依赖关系对应急组织协作关系耦合性的影响，从组织耦合性视角，研究了支持应急组织敏捷协作的应急服务性能要求，探讨了应急云环境下应急服务敏捷性实施的治理机制。（4）提出任务导向的应急组织过程构建和重构的方法机理在对应急组织敏捷协作机理进行分析的基础上，提出了任务导向的应急组织构建过程流程，并对任务导向的应急组织构建过程中的应急组织资源规划等关键科学问题进行了分析，以应急任务为中心，优化组合应急组织资源，重新构建新的应急组织协作流程。在构建过程规划基础上，针对突发事件情景任务和应急组织资源变化引起的组织协作关系重构，对应急任务加入、修改、退出，应急组织资源加入、修改、退出情况下应急组织的重构机制进行了研究。更多还原

【Abstract】 The complexity of the emergencies in the new ICT environment put forward higherrequirements for the collaboration response of the emergency organization. Emergencies whichjoined the coupling effect of the information network need the ability of the collaboration of theemergency organization more agile. So how to make a high-performance emergencyorganization which could meet the technical and functional， the scope and size requirements ofthe emergency management and how to make a rapid adjustment mechanism of the emergencyorganization to deal with emergency problems accompanied with the evolution of theemergencies basing on the support of new ICT can be the key factor of the success of emergencymanagement under the new environment.In this thesis，the emergency-cloud which could adjusted according with the requirements ofthe emergency was proposed and the agile coordination mechanism of the emergencyorganizations in the cloud environment was studied to solve the problems of the evolution of theemergency management in the new ICT environment. This study of the content and innovativework in:(1) Propose a new emergency management organization model: emergency-cloudA new model of emergency management organization which has online agile responsecharacteristics was proposed combined with the needs of emergency organizations and theservices support in the new ICT environment. The architecture， service mode of theemergency-cloud was analyses and the operation mechanism of the emergency organizationsunder the cloud environment was discussed.(2)Construct the structure of task-oriented emergency organization under theemergency-cloud environmentThe structure which is adapt to the online， real-time emergency respond and supporting foragile collaboration of task-oriented emergency organization was constructed combined with theidea of integrated mobilization mode of the existing emergency response mechanism to abandonthe corrupt practices of the fragmented collaboration of tradition emergency organizations. Andthe factors affecting the constructing of the structure of emergency organizations were analyzed.The cooperative and command decision-making relationships were analyzed in the new emergency virtual organizational structure. And then， the dynamic structure of the emergencyorganization of the event-based chain was build.(3) Propose agile organizational governance mechanisms based on the relationships of task-organization-serviceThe main advantage of organization collaboration of emergency-cloud is their organization’sonline agility.The performance of online agility of the emergency response in emergency cloudenvironment and its demand for services versatility was analyzed from the situationaladaptability， reconstruction efficiency and execution effective. The requirements of servicesperformance to support emergency response organizations agile collaboration was provided fromthe perspective of organizational coupling relationship depending on the process of tasksequences. And the governance mechanisms for implementing emergency service underemergency-cloud were Discusses.(4) Propose the mechanism for building and rebuilding the task-oriented managementprocess of emergency organization.On the basis of analyzing the mechanism for coordination in the emergency organization，the process of building the emergency organization was proposed. After analyzing the majorproblem in emergency resources planning， optimize the combination of emergency resourcesand rebuild the process of emergency coordination. And then researching the mechanism ofrebuilding emergency organization as they changed with adding， modifying， exiting in theemergency tasks and the emergency resources.更多还原