【作者】 鄢丹；

【导师】 刘杰；

【作者基本信息】 同济大学 ， 信息管理与信息系统， 2006， 博士

【摘要】 本文根据4E标准(economic、efficiency、effectiveness、equity，即经济、效率、效益、公平)分析电子政务具有优良绩效的原因，并在纵横比较中研究影响电子政务绩效的要素。研究的内容分为两大部分：4E标准分析是电子政务外部对比，将电子政务与传统政务对比，回答电子政务为什么比传统政务绩效优越?解决电子政务是怎样改变政务绩效的问题；纵横比较是电子政务内部对比，将电子政务在横向空间和纵向时间上对比，回答电子政务的绩效与什么要素有关?解决电子政务如何进行完善改进的问题。研究的具体内容包括：用制度经济学分析电子政务绩效的经济性；用公共品和均衡理论分析电子政务的效率；在效益角度下，分析电子政务的边际收益和效益功能影响的哲学性；在公平角度下，分析电子政务中政府与公众关系和资源共享使用方式；在基于数据包络法(DEA)的电子政务绩效比较中，对影响要素作横向空间上的研究；在基于系统动力学(SD)的电子政务绩效比较中，对影响要素作纵向时间上的研究。 本文研究的主要结果为：提出了电子政务由于交易成本降低，减少信息不对称，减少委托代理层次，因而优越于传统政务的制度经济学解释；阐明电子政务绩效的经济学意义是关于供给和需求效率的问题；阐发了电子政务由于边际成本小，边际收益大而优于传统政务的解释；拓展软件工程中黑盒白盒测试法分析政府与公众的联系，说明电子政务的公平性；应用DEA的EMS软件计算了我国各地区电子政务绩效，提出我国电子政务的实际有效程度都较低，大部分地区的电子政务是一种非有效的低水平状态的观点，指出电子政务普及程度的重要性；应用系统动力学的Vensim软件，评价典型地区电子政务绩效，得出电子政务绩效与硬件投资、城市环境、用户数量、经济条件、用户水平、用户比重等要素之间的定量化关系。 本文采用了归纳、演绎、比较、模型法等方法从多个角度对电子政务绩效进行了全面系统的分析。本文研究的电子政务绩效问题，具有鲜明的时代意义和较强的理论及应用价值。更多还原

【Abstract】 This paper analyses the reasons for the good performance of e-government according to the performance criterion, and studies the elements of e-government with comparison. There are two problems in the paper. Why does e-government better than tradition government? Which elements is e-government performance in relations to? The first problem concerns external relations of e-government. The second problem has a bearing on internal relations of e-government. The main content includes: analyzing economic nature of e-government performance with institutional economics, explaining efficiency of e-government in public good and equilibrium, expounding effectiveness of e-government by economics and philosophy, elucidating equity of e-government, studying comparative e-government performance with data envelopment analysis, exploring e-government performance by system dynamics.The paper puts forward some viewpoints on e-government performance. Because of low transaction cost, decreasing asymmetry information and reducing layer of agency, e-government performance is better than tradition government performance. The connotation of e-government performance is efficiency on supply and demand. E-government is advantageous on the basis of the theory of marginal utility. The relation between government and civilian is compared to the phenomenon of black box and white box. The paper draws a conclusion that e-government performance is inefficient according to data envelopment analysis at the most districts in China. Through system dynamics, the paper analyses quantitatively hardware investment, city environment, consumer quantity, economic situation, educational level and consumer proportion in e-government performance.Induction, deduction, comparison and model are applied to discuss e-government performance. The paper is of current significance and theoretical significance.更多还原