【作者】 徐军玲；

【导师】 王韬；

【作者基本信息】 华中科技大学 ， 管理科学与工程， 2005， 博士

【摘要】 针对信息技术“生产率悖论”问题,学者们采用各种方法来解释信息技术价值,从不同角度探讨了信息技术与组织的互动性。基于此,本文探讨与组织治理多目标属性相匹配的信息技术项目选择,分析了信息技术对组织治理的替代与补充效应。为了说明这种基于信息系统的混合治理带来的竞争优势及绩效提升,本文从信息经济学中激励与合约视角分析具体信息系统应用的治理含义,并运用资源基础理论、知识共享观及网络观来探讨组织内及跨组织的协同绩效。企业信息技术项目实施成功的关键在于项目选择环节,需要充分估计项目的风险与价值,通过与组织治理多目标属性匹配来进行评价与选择,充分考虑决策者的偏好。本文深入研究了信息经济学的基本原理与多目标决策模型,从信息技术与组织治理多目标匹配角度提出多目标效用评价模型,通过深度访谈利用决策模拟进行验证,结果证明该模型能比较客观地从备选信息技术或系统项目中评选出一个企业最满意的项目。信息通过一种专用性信息技术系统变得可合约化,能潜在地给缔约各方最优激励,产生一种不依靠纵向财经所有权的治理模式。本文深入分析了交易中的信息属性对组织信息系统选择及治理模式的影响,构造了一个检验组织信息技术决策与治理决策相互影响的模型,通过CPFR治理实例指出这种跨企业的专用性信息技术系统能够成为对科层治理的替代。企业的资源基础观关注资源属性,有助于检验信息技术资源的作用,这是本文重点引用的理论基础。本文以资源基础观作为工具,构造了一个基于焦点企业、竞争环境及宏观环境三层面的信息技术价值产生模型,对每个层面如何形成信息技术与组织绩效关系进行了描述。该模型综合了对生产率悖论的定量研究,并且从经验角度定性地研究了信息技术竞争优势以及信息技术对组织绩效影响。从资源向能力转换角度,本文推导了信息技术对组织治理补充效应的过程。将知识共享作为中间变量引入关系价值产生模型中,从网络视角探讨了信息技术通过更多还原

【Abstract】 In allusion to information technology “productivity paradox”, scholars have introduced kinds of ways to explain IT value and have discussed the interaction between IT and organization on different views .Based on their research ,the dissertation discusses information technology project selection matching multi-criterion attribute of organization governance.Furthermore,the dissertation analyzes the substitution and complementarity effects incurred by IT. In order to explain competition advantage and performance advance,the dissertation analyzes governance implication of specific information system application in terms of inspiration and contract view on information economics. IT synergy effect among organizations is also discussed through resource-based theory, knowledge sharing and network view. IT project selection is key to the success of IT project implementation , it is important to evaluate project risk and value and select by appraising it match to multi-criterion attribute of organization governance ,taking account of decision-maker’s preference .The dissertation advances a multi-criteria utility model based on value and risk in terms of strategy. To illustrate the application of the proposed model, four professionals are interviewed separately by decision-making simulation. The result proves that the model helps to select objectively a project most suitable to a firm from some proposed ones for managers. A specific IT system application can make information contracted, which may optimize potentially the contractors’inspiration. A model to examine the mutual effects between IT choice and governance choice is constructed. Inter-firm relation specific IT system can transfer market contract governance to a hybrid mode(by electronic cooperation), thus substitutes for management hierarchy(by vertical integration).The dissertation gives a case study about CPFR arrangement and points out its significant meaning in inter-firm governance as a relational contract. The resource-based view of firm is focused on resource attributes, which help to examine IT resource effect. Using the resource-based view, the dissertation develops a three-layer model of IT business value including focus firm, competition environment and macro environment that describes what is known about IT and organization performance relationship. The model not only synthesizes the quantitative studies of productivity paradox, also studies qualitatively IT competition advantage and the effects on organization performance incurred by IT from experience. The dissertation puts forward a process model of the complementarity effect on organization governance brought by IT from resource switching to capability view. Using knowledge-based view, the dissertation penetrates into interorganization knowledge sharing and the effects on indirect relational value brought by different IS capabilities, then a process model is provided based on network view. The success on IT application about HDB (Housing Development Board) in Singapore also proves that the synergy by IT resource and operation resource, human resource can give birth to higher organization performance and competitive advantage.更多还原